Patient Access to an Electronic Health Record With Secure Messaging: Impact on Primary Care Utilization

Patient Access to an Electronic Health Record With Secure Messaging: Impact on Primary Care Utilization (PDF; 131 KB)
Source: American Journal of Managed Care

Take-away Points

This is the largest study to date of the impact of access to secure patient- physician messaging on provider workload. The results demonstrated that:

Annual adult primary care outpatient visits decreased by 6.7% to 9.7% among patients using electronic messaging.
Members using electronic messaging had a smaller increase in docu- mented telephone contacts (16.2%) than the control group (29.9%).

Electronic messaging may provide a solution to pervasive efficiency and access issues for both patients and providers.

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