L.L. Bean Number One in Customer Service, According to NRF Foundation/American Express Survey
Source: National Retail Federation Foundation/American Express

Satisfaction guaranteed is a mantra many companies live by, but customers say that none demonstrate that practice more than specialty retailer L.L. Bean. According to the third annual NRF Foundation/American Express Customer Service Survey, L.L. Bean delivers the best customer service in all retail formats. Results were unveiled moments earlier today at the Annual Retail Industry Luncheon during the National Retail Federation’s Annual Convention & EXPO in New York City. L.L. Bean moved up from third place in 2006 to secure the number one spot this year.

The survey of 8,800 consumers and conducted by BIGresearch, found internet-only retailers landing top spots on the list, with Zappos.com coming in second, Amazon.com third, Overstock.com fourth and Newegg.com tenth. Other retailers who excel in customer service have both websites and physical stores or catalogs, with multichannel retailers Blair (#5), Lands’ End (#6), Coldwater Creek (#7), Nordstrom (#8) and Lane Bryant (#9) rounding out the top 10.

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