2008 Airline Quality Report (PDF; 250 KB)
Source: Brent D. Bowen, University of Nebraska at Omaha, Aviation Institute; Dean E. Hedley, Wichita State University, W. Frank Barton School of Business
From press release:

Air Tran has taken the top spot in the 18th annual national Airline Quality Ratings (AQR) study. Last year, Air Tran ranked third in the AQR.

Following Air Tran in the top five of the AQR were Jet Blue, Southwest, Northwest and Frontier.
As far as an overall rating for the industry, this is the worst AQR score ever, according to the AQR researchers. The second worst was for calendar year 2000. There are similarities between 2000 and 2007, specifically:

• During both 2000 and 2007 there was talk of the United States heading into a recession;
• The airlines were making money after a nonprofitable period; and
• Demand for air travel was strong.

Free registration required.

This entry was posted on Monday, April 7th, 2008 at 12:15 pm and is filed under Air travel, Consumer issues. You can follow any responses to this entry through the RSS 2.0 feed. Responses are currently closed, but you can trackback from your own site.