FCC Grants Formal Complaint Regarding Verizon Customer Retention Practices (PDF: 207 KB)
Source: Federal Communications Commission (FCC)

In this Memorandum Opinion and Order, we reject the Enforcement Bureau’s April 11, 2008, Recommended Decision in this Accelerated Docket proceeding, and grant in part a formal complaint filed against Defendants (collectively, “Verizon”) pursuant to section 208 of the Communications Act of 1934, as amended (“Act”). For the reasons explained below, we conclude that Verizon is violating section 222(b) of the Act4 by using, for customer retention marketing purposes, proprietary information of other carriers that it receives in the local number porting process, and we order Verizon immediately to cease and desist from such unlawful conduct.

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