Study finds significant differences in auto and home insurance information provided by states to consumers (PDF; 23 KB)
Source: Consumer Federation of America

Today, the Consumer Federation of America (CFA) released a new study of auto and home insurance information provided on state insurance department websites. The study, State Insurance Department Websites: A Consumer Assessment, found considerable differences in the usefulness of information such as the rates and practices of individual insurance companies. State insurance department websites in 6 states were found to be “excellent” while those in 18 states were deemed to be “inadequate.”
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The report found that California, Georgia, Kansas, Oklahoma, Texas, and Utah have “excellent” websites that have complete, up-to-date information that is easy for consumers to use. Consumers accessing these websites could easily find current price, complaint and solvency information to make well informed purchase decisions and could find key information on how to get the best claim settlements as well.

But the report also concluded that 18 states – see list below – have websites that are inadequate. These websites lacked important aspects of information about purchase and claims settlement decisions in auto and home insurance.

+ Full Report (PDF; 102 KB)

This entry was posted on Wednesday, November 12th, 2008 at 12:35 am and is filed under Business and economics, Consumer issues, Government and politics. You can follow any responses to this entry through the RSS 2.0 feed. Responses are currently closed, but you can trackback from your own site.