Nearly half of technology users need help with new devices
Source: Pew Internet & American Life Project
Although information technology is well integrated into the lives of many Americans, gadgets and communication services require, for some, a call for help. Some 48% of technology users usually need help from others to set up new devices or to show them how they function. Many tech users encounter problems with their cell phones, internet connections, and other gadgets. This, in turn, often leads to impatience and frustration as they try to get them fixed.
+ When Technology Fails (PDF; 111 KB)
