Nursing Home Complaint Investigations (PDF; 1.2 MB)
Source: U.S. Department of Health and Human Services, Office of Inspector General
“Our review found that: (1) many State agencies did not meet investigation timeframes for serious complaints, (2) State agencies do not incorporate some CMS (Centers for Medicare & Medicaid Services)guidelines for complaint investigations, (3) oversight by CMS regional offices is limited, and (4) State agencies are not fully utilizing the ACTS(ASPEN Complaints/Incidents Tracking System) despite its potential for complaint management.”

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